Cancellation

Customer Related Cancellation FAQ

How can I request to cancel an order?
You can proceed to cancel the order via the Vettons app directly, provided the order status has not been updated to Ready to Ship.  Please take note the...
Fri, 28 May, 2021 at 6:04 PM
Can I cancel my order after payment has been completed?
Yes, customers can cancel their order prior to Order Acceptance by the merchant. If the merchant has already accepted the order / is preparing to ship the ...
Fri, 28 May, 2021 at 4:59 PM
Why was my order cancelled?
A Merchant may cancel an Order before the item(s) is shipped out due to the following events: ‍ - inadequate stock to fulfil the order; ‍        - unre...
Mon, 14 Jun, 2021 at 4:37 PM