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Customer Related Return FAQ

What is Vettons's Return Policy?
You may request for a return within seven (7) calendar days upon receiving the item(s) with the following situations as per our Terms & Conditions: If...
Fri, 28 May, 2021 at 5:01 PM
How can I submit a return request?
Step 1: Open the Vettons app and go to 'Active Orders'. Select the shipment number along with the item and click on 'Return Product'.  ...
Mon, 31 May, 2021 at 12:54 PM
Is there any exception to Vettons return policy?
Yes, the following is a list of non-returnable products: • Customer electronic items (unless unopened and the seal untampered); • Lingerie, underwear or o...
Tue, 25 May, 2021 at 3:48 PM
Are there any shipping fee charges for returning the item?
No. All reverse return pick-up collections are free.
Fri, 28 May, 2021 at 5:04 PM
What happens if I have missed out the return reverse pick-up schedule from the courier service?
You are required to contact our Customer Support team via Live Chat or email us at customersupport@vettons.com within 2 days.
Fri, 28 May, 2021 at 5:04 PM
Will I be notified once the merchant receives the item?
Yes. You will receive an email notification and the status will be updated on the Vettons app once the merchant had received and checked the returned item(s...
Fri, 28 May, 2021 at 5:04 PM
Can I drop off the return item(s) at Vettons office or to the merchant directly?
No.
Tue, 25 May, 2021 at 3:51 PM